Allison Landscaping Online Store Policies


Security

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Ordering / Shipping

Orders can be placed through our website (www.allisonlandscaping.com). We ship using FedEx ground which usually takes 3-7 working days depending on location. All orders shipped “NO signature required” unless otherwise requested. Due to size and weight, some items may take longer to ship and/or shipped using freight. Orders received weekdays by 1:00 p.m. EST (Eastern Standard Time, USA) on in stock products will ship same day.

Back Orders

In the event an item is temporarily out of stock, you will immediately be notified with anticipated shipping date. The remaining order will be fully processed and shipped.

Merchandise Damaged in Shipping

All damages incurred during shipping are the sole responsibility of the carrier. Inspect all packages completely at time of delivery and notify driver of any damage. Contact carrier immediately if damage is found after delivery to file a claim. Maintain all packing materials for carriers’ inspection.

Refunds

All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.